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The Complaints Team assisted in facilitating communication and confirmed that the player’s cooperation led to the resolution. The player from Greece faced difficulties in withdrawing funds because his identity document was considered expired, despite being legally valid in Greece. After reviewing the case and all evidence, it was clarified that no documented promotion or cashback scheme entitled the player to the disputed amount, and the notification had been sent due to a technical error. The complaint was closed due to the player’s lack of response to requests for additional information needed to investigate the issue. Despite having created the account recently and not having any prior accounts, he was denied access to complete the verification and obtain his winnings.
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• The casino’s Safety Index, derived from these findings, provides a score reflecting online casino’s safety and fairness.
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Que opções de eSports estão disponíveis na GGBet?

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Safety Index of GGBet Casino explained

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